Frequently Asked Questions (Pocket PC)

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Q: I purchased your program from Handango or PalmGear but I haven't received my code?

A: All purchases from these sites are manually verified for accuracy.  Thus, allow up to 2 business days to receive the code.  Purchases from this website are computer processed within minutes.

 

How to change the Pocket PC Device ID:
You are NOT allowed to register the "Pocket_PC" Device ID since this is the default name and would be a security issue.  Please choose a unique DEVICE ID.  You can change the DEVICE ID in Settings Option (from the Main Pocket PC Menu).  Then choose "SYSTEM" tab and then choose "about" icon.  The choose DEVICE ID tab at the bottom and then change your DEVICE ID to the name you desire.  Then press OK. Visit the website and obtain the correct unlock code for the DEVICE ID you entered. Remember that the DEVICE ID must be entered exactly on the website as on the Pocket PC.  Spelling, Capitalization and Punctuation are all important.  Now run the program and enter the unlock code thru the "REGISTER" menu option.

 

Q: I have a question not discussed here.

A: Email us at webmaster at internal-med.org

 

Q: How do I install the software?

First, download the appropriate program to your desktop.  You need to use an "unzipping" program like Winzip or Winrar first.  Extract the program to your desktop.  You should also install Activesync if not done so (it should come with your Pocket PC Device).  Install the application by double clicking the install file inside the zip file downloaded.  The Activesync Manager will become activated so that the files are queued to download on next sync. That's it!

 

Q: My Unlock Code doesn't seem to work?

A: This is almost always a user error.  The unlock codes are computer generated and eliminate any possibility of error. Check to make sure that you have included punctuations, capitalizations and whitespace (i.e. space bars) exactly.  In other words, "John Doe, MD" is not "john doe md" needs to be entered with the Capital, spacing exactly.   What is on the Pocket PC must match EXACTLY what you enter during the unlock process. 

 

Another common scenario is "John Doe, MD " <<< Notice that little extra space at the end?  This is not easily detectable.  The best thing to do when the registration code doesn't work is to reset the Username, to one preferably with one word and no punctuation.  See Q above for instructions on how to change the Username.

 

Q: Why charge for software?  Why not make it free?

A: We have made CME Watch Freeware recently!   However, software development takes a huge amount time and significant investment.   Plus there are server, internet fees and commission sales.  Ads on this site help support it as well.  Consider a small donation to help support this endeavor.  

 

Q: Are transactions safe and secure?

A: We use PayPal for transactions exclusively.  They use secure server (SSL) transactions.  Your transactions are safe.

 

Q: Why is there an unlock code?  Why are short ID's prohibited?

A: An unlock code mechanism is necessary for two reasons.  One is to prevent unauthorized theft of software.  These programs have required countless hours to develop each.   The other is to keep registrations on file in order to update users on new developments and bugs in the software.  Short ID's are prohibited for security reasons and therefore most of our programs require a 3 character minimum on ID. 

 

Q: I am getting an "Error code 1050 : Security Violation Error" when I access your site to obtain the unlock code.

A:  A Security Error was detected.  You should contact webmaster at inernal-med.org for more information.

 

Q: I am getting an "Error code 1060 : Payment not Verified" when I access your site to obtain the unlock code.

A:  Several Programs require purchase of an unlock code.  Please see our main page for more information.  If you have made payment, be sure you used the same email address given to PayPal.

 

Q: Will there be a Pocket PC Edition / Windows Mobile of MedFormula

A: This will depend on demand. Our investment is in Palm in terms of programming tools.  Take a look at StyleTap - they offer the ability to run Palm software on a Pocket PC.  You can run MedFormula-Palm on Pocket PC.  The same applies to Patient Follower and CME Watch (Soon).  EasyPulse is styletap compatible.

 

Q: Will there be a Pocket PC Edition / Windows Mobile of EasyPulse

A: EasyPulse-CE has already been ported to Windows Mobile!  Click Here

 

Q: I have a question not discussed here.

A: Email us at webmaster at internal-med.org